1000+
organizations
trust Queue-it to control traffic on their busiest days
94%
CSAT score
the SaaS industry
average is 78%
“Queue-it helped us deploy controlled digital services that kept us out of the news, brought a sense of calm to our organization, and ensured we worked as efficiently as possible.”
Santiago Aguilera Moreno, IT Systems Architect
"Nobody builds a website to handle hundreds of thousands of people just for a limited amount of time. Throughout the day it’s different, but having that major peak is insane. Queue-it is a great solution that saves the day and it works flawlessly."
Robert Williams, Digital Manager, SNIPES
“The peace of mind we get from using Queue-it is outstanding. The best thing is feeling relaxed, not having to worry, knowing that everything will be okay. The virtual waiting room reacts to and controls our traffic instantaneously, and if we need to make any changes, we can easily do it on the spot with the API or the dashboard.”
Thibaud Simond, Infrastructure Manager, Rakuten France
84%
say their customers' online experience has improved
85%
say their sales and registrations are fairer
81%
say their site performance has improved
* Based on 214 survey responses from Queue-it customers (2024). See the results.
“Now, when our customers access our launches, they can trust us to handle the traffic. They can trust our site to be fast. They can trust our launches to be fair. Queue-it creates an overall professional experience that works exactly as advertised.”
Chris Pirrotta, VP of Digital experience, Sideshow
“The biggest difference for me was the customer experience that we offered. We fully customized the waiting room to match our branding, provide key info, and give indicative pricing to visitors. We made sure customers got access in fair order and gave them detailed wait time information. I think these factors really kept people engaged and helped us increase our conversion rate.”
Tom Grammer, Head of Mobile Services, Sky
“The Queue-it approach of randomizing visitors, then running a first-in, first-out queue is a fairer and more predictable process, which is crucial to us, our clients, and their customers.”
Roshan Odhavji, Co-founder and CEO, Megatix
37%
average reduction in server scaling costs
33%
average reduction in database scaling costs
48%
average reduction in staff needed on-call during sales & registrations
“Autoscaling doesn’t always react fast enough to ensure we stay online. Plus, it’s very expensive to autoscale every time there’s high traffic. If we did this for every traffic spike, it would cost more than double what we pay for Queue-it. So Queue-it was just the better approach, both in terms of reliability and cost.”
Mijail Paz, Head of Technology, Sympla
costs
sales
“Queue-it’s a great bolt-on piece of infrastructure, completely dynamic to our needs. The virtual waiting room made much more sense than re-architecting our systems to try to deal with the insanity of product drops that take place a few times a year.”
Tristan Watson, Engineering Manager, Rapha
“Paying for super scaled up infrastructure is pointless when we don't need it most of the time. Queue-it offered that extra level of security and the ability to control the traffic spikes. It’s a very cost-effective way of managing demand."
Kevin Lewis, Product Manager, Home Office
1
month
average time to implement, according to G2
30
minutes
our fastest implementation, via Javascript
25+
connectors
with client-side, server-side & edge integrations
“We called maybe at 10 o'clock in the morning and by dinnertime the virtual waiting room was up and running. It was polished and professional and it integrated very seamlessly. As soon as it went live, we didn't have one hiccup. It worked right away and it did exactly what it was supposed to do.”
Andrew Roberts, Director of Solution Development & Support, NLCHI
“The strong relationships Queue-it had with partners like Akamai made implementation seamless The most important thing is that Queue-it just works. But it was also great how fast, safe, and easy the implementation was … Time to value is crucial for leaders. And the time to value with Queue-it was extremely good.”
DENIS GOULET, CIO, STATE OF NEW HAMPSHIRE
"I was really impressed with the implementation. I spoke with a sales rep at 10pm on Wednesday night and on Thursday morning we had a technical engagement manager and my developers on a call. The most impressive part was it was literally within a day this was up and running."
Sonya Chatwani, Co-Founder, Easho
9.8/10
quality of support
rating on G2
94%
Customer Satisfaction Score (CSAT); the SaaS industry average is 78%
60
Net Promoter Score (NPS); the SaaS industry average is 36
"Queue-it provided us with great service and an excellent product. Its rock solid implementation and all-hands-on-deck service helped turn a VERY stressful event into a quiet day ... The Queue-it team is smart, humble and service obsessed. We could not ask for more from a vendor."
Scott Tallarida, EVP & COO, onPeak
"I really felt like Queue-it was trying to help me as a customer and I felt there was real emotional investment on their behalf as well … It really felt like we were part of a team that had come together in one day and went through the rollercoaster of the day. I felt like we bonded through that journey."
William Day, IT Director, Five Guys Europe
"In my opinion, Queue-it is one of the best vendors we've ever worked with because they are as dedicated to our brand as much as we are."
Alex Wakim, Director of Operations & Business Development
69%
see fewer customer complaints for sales/registrations
85%
sell through product more efficiently, with fewer errors like overselling
84%
say their customers' online experience has improved
“We only got positive feedback on the queueing system from students. It shows the system is transparent and students have a fair and equal chance to access course selection.”
Cheryl Edwardes, Business Change Manager, LSE
“We got an overwhelming amount of positive feedback. I wanted to print the comments out and make them my wallpaper, because it so rarely happens … Even those who didn’t get what they wanted were still happy with the waiting room process, because it was fair and the expectations were laid out in front of them.”
Jut McDaniels, Registration Software Coordinator, BPRD
“The feedback on Queue-it has been kind of overwhelmingly positive. It's anecdotal, but I’ve seen tweets and emails from people that said ‘Thanks, it was a really great experience.’ Or, you know, ‘I got the ticket I wanted and I loved the give us your email feature.’”
Jon Haworth, Sr. Commercial Systems Manager, TATE
“Being able to show how many people want the product helped us create hype and enhance our brand power. It’s a bit like how the popular kids at school get even more popular. We saw this especially in the cross-selling effect on our other products, which tripled in sales during the drop.”
Taishi Mizuno, Chief Merchandising Officer, Hills Field
"Every metric we track was in the green: Our sales for the day increased 400% YoY. Our conversion rate was triple what we usually see. Traffic throughout the day was more than double our average. We saw a 96% reduction in support requests compared to the previous drop. We had a 90% reduction in post-sale clean-up and admin compared to the previous drop.”
John Palmer, Content Marketing Manager, Pro Athlete
increase
“All the members that came through the invite-only queue had a very high conversion rate. We hit our sales target for the night in the first 11 minutes. In just three hours, we hit the sales target for the whole week.”
Marcus Forsberg, Head of Ecommerce & Performance, Bedre Naetter
