Queue-it empowers the world's biggest brands to deliver on their busiest days

The virtual waiting room lets you control online traffic in high-demand situations to deliver superior experiences and treat visitors fairly.

Queue-it desktop limited product release

Watch how the virtual waiting room works

When online visitors exceed your capacity, they are redirected to a customizable waiting room and then throttled back to your website or app in a controlled first-come, first-served order.

How does a virtual waiting room work
How does a virtual waiting room work

Gain control over any situation

Cover scheduled sales & registrations

Prevent early visitors from overwhelming your site and neutralize any advantage to arriving early. Capture early visitors on a countdown page and randomize them just like a raffle once the sale or registration starts. Later visitors are added to the end of the line in a first-in-first-out order.

First in first out queuing
blue invite on beige background

Reward loyal customers with invite-only waiting rooms

Visitors access the invite-only waiting room using links with unique identifiers, letting you validate all traffic accessing your sale or registration to prevent bots and reward loyal customers with special access.

Guard against traffic spikes 24/7

Queue-it acts as a safety net that constantly monitors your traffic inflow and only activates the waiting room when traffic exceeds thresholds you configure. In overload situations visitors are offloaded to the waiting room and throttled back to your site or app on a first-come, first-served basis.

Protect against sudden traffic spikes

What you get with Queue-it

Seamless user experience

Protect your reputation and create a seamless, branded experience for high-demand sales. Put visitors in a fair first-in, first-out line, harness queue psychology, and tap into social proof.

Admin control & analytics

Control is at your fingertips with GO Queue-it, our web-based admin platform. Configure waiting room settings, monitor real-time traffic, and get data-driven insights into future sales.

Bot & abuse protection

Serve your genuine customers, not bots. Validate visitors using reCAPTCHA or Queue-it’s innovative Proof-of-Work challenge and verify that visitors have come from the queue.

Customers like Ticketmaster and Lilly Pulitzer use Queue-it for:

Join thousands of enterprises using Queue-it to run sales confidently

Get protection where you need it

Your performance bottlenecks are specific to your website setup. With Queue-it you can protect your entire site or target your worst bottlenecks. This flexibility means your customers can browse and only enter the waiting room on resource-intensive actions like “Add to Cart” or checkout.

Queuing bottlenecks
Virtual waiting rooms on all devices

Queue across any device

Every business has its own device mix, but the future is clearly mobile. Queue-it is built to accommodate the unique challenges of mobile queuing. Visitors keep their place in line if they leave the browser or app, lock their phones, or if their phones run out of battery. Meet your customers where they are and cover all entry points to your infrastructure.

Deliver a seamless brand experience

Don’t leave your customers to decipher confusing error messages or frantically refresh the page.

Create a branded experience with Queue-it’s versatile waiting room page. Engage visitors with promotional marketing content and keep them updated in real time with the communication pane. You increase trust, loyalty, and customer satisfaction.

Customize and brand the queue

See what's under the hood

A Queue-it waiting room is simply a waiting page inserted between two web pages. Queue-it does not operate as a DNS / reverse proxy. Flexible implementation lets you protect the site and/or page level.

How Queue-it Works
Queue-it connectors

Pass visitors to the waiting room with a direct link, client-side JavaScript, server-side, or edge implementation. Our Connectors support integrations with native mobile apps and leading CDN, load balancer, tag management, ticketing, and ecommerce platforms in all languages.

Queue-it is hosted globally on Amazon AWS. Our technology team has built a secure, robust and high availability architecture. To hedge against AWS, network, and web outages, we have built a distributed fault-tolerant architecture that allows us to rapidly implement changes if needed.

Queue-it infrastructure

Queue-it provided us with great service and an excellent product. Its rock solid implementation and all-hands-on-deck service helped turn a VERY stressful event into a quiet day. The Queue-it team is smart, humble and service obsessed. Oh, and their service works exactly as advertised. That is all too rare these days. Queue-it is great!

Scott Tallarida, EVP & COO, onPeak

Scott Tallarida, EVP & COO, onPeak

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