Control online traffic peaks

Queue-it is a virtual waiting room platform for managing online traffic peaks. Its online queue system redirects excess end-users to a virtual waiting room environment and passes the end-users back to the website or app in a first-come, first-served order. Through a web-based admin interface, IT professionals can control the queue configuration and monitor real-time analytics of peak traffic. The platform is delivered as a SaaS and built on AWS cloud infrastructure with fault tolerant architecture.

Compatible platforms
Custom queue page gif

Virtual waiting room SaaS

Queue-it is a virtual waiting room platform for managing online traffic peaks, delivered as a software-as-a-service and built on AWS cloud infrastructure with fault tolerant architecture.

EASY TO USE WEB
ADMIN SYSTEM

Works with iconWORKS WITH
VARIOUS CDNs

INTEGRATES WITH MAJOR
ECOMMERCE PLATFORMS

MAJOR PROGRAMMING LANGUAGES SDKs

MOBILE NATIVE APPS SUPPORT

Fraud and malicious protection iconFRAUD AND MALICIOUS
BOTS PROTECTION

Akamai logo

Cloudflare logo

Magento logo

Tessitura logo

Fastly logo

EASY TO USE
WEB ADMIN SYSTEM

INTEGRATES WITH MAJOR
ECOMMERCE PLATFORMS

Works with iconWORKS WITH
VARIOUS CDNs

MAJOR PROGRAMMING
LANGUAGES SDKs

MOBILE NATIVE
APPS SUPPORT

Fraud and malicious protection iconFRAUD AND MALICIOUS
BOTS PROTECTION

End-user experience

The system places users in an orderly line. On the customizable queue page, you can:

  • ✓ Provide real-time updates on the queue page
  • ✓ Display dynamic information, such as place in line and estimated wait
  • ✓ Engage users with relevant content, video and imagery
All of this in a branded experience with your logo and design.

End-user experience graphic

End-user experience

The system places users in an orderly line. On the customizable queue page, you can:
  • ✓ Provide real-time updates on the queue page
  • ✓ Display dynamic information, such as place in line and estimated wait
  • ✓ Engage users with relevant content, video and imagery
All of this in a branded experience with your logo and design.
End-user experience graphic

Admin experience

The waiting room is operated in a web-based admin platform, which enables:

  • ✓ Real-time monitoring of queue data
  • ✓ Access to all historical data for analytics and reporting
  • ✓ Configuration of all queue settings
  • ✓ Platform user management
The dashboard provides a live overview of key data points, including traffic inflow, outflow, wait time and user redirects.

Admin experience

The waiting room is operated in a web-based admin platform, which enables:
  • ✓ Real-time monitoring of queue data
  • ✓ Access to all historical data for analytics and reporting
  • ✓ Configuration of all queue settings
  • ✓ Platform user management
The dashboard provides a live overview of key data points, including traffic inflow, outflow, wait time and user redirects.
Admin experience graphic

Implementation

The virtual waiting room can be applied across the entire website or at the page level. Queue-it can be implemented through JavaScript or on web-server level. It is easy to integrate with other technologies, such as:

✓ CDNs (Akamai, Fastly, Cloudflare, etc)
✓ Load balancers (F5, Cisco, Citrix NetScaler, Riverbed, Barracuda, etc)
✓ Ecommerce platforms (SAP Hybris, Magento, Shopify, Oracle Commerce, IBM WebSphere etc.)
✓ Application platforms
✓ SDKs for major programming languages and platforms (PHP, C#, Java, RoR, Javascript, Node.js, iOS, Android etc.)
✓ Tag management systems (Google, Adobe DTM, Tealium etc.)

Queue-it is the only virtual waiting room platform that is not implemented as a reverse DNS proxy. This makes it completely decoupled from your current infrastructure setup.

Tessitura logo

Cloudflare logo

Fastly logo

SAP Hybris

Magento logo

Architecture icon

Architecture

Queue-it is hosted globally on Amazon AWS. Our technology team has put great effort into building a secure, robust and high availability architecture. However, we recognize that failure can strike; we could accidentally deploy software with bugs, AWS could suffer from outages or we could be hit by internet issues. To hedge against failure and web outages, we have built a distributed fault tolerant architecture that allows us to implement changes very fast.

Architecture

Queue-it is hosted globally on Amazon AWS. Our technology team has put great effort into building a secure, robust and high availability architecture. However, we recognize that failure can strike; we could accidentally deploy software with bugs, AWS could suffer from outages or we could be hit by internet issues. To hedge against failure and web outages, we have built a distributed fault tolerant architecture that allows us to implement changes very fast.
Architecture icon

Bot attack and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Bot attack and fraud prevention icon

Bot attack and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.
Bot attack and fraud prevention icon

Features

customizable design iconCUSTOMIZABLE DESIGN

EMAIL NOTIFICATIONS ICONEMAIL
NOTIFICATIONS

Premium Reporting iconPREMIUM REPORTING

Multi-user admin iconMULTI-USER
ADMIN

Fraud and malicious protection iconFRAUD
PREVENTION

api access iconAPI
ACCESS

Fraud prevention icon24/7
PROTECTION

end-user validationEND-USER
VALIDATION

SFJAZZ

“The user experience of the administrative side of Queue-it is really great. I had the console open and felt like all the information I needed to know was present in the
event console on GO Queue-it Platform. It was very easy to use.”

Mount Allen profile pic

Mount Allen, Director of Operations

customizable design iconCUSTOMIZABLE
DESIGN

Multi-user admin iconMULTI-USER
ADMIN

Fraud and malicious protection iconFRAUD
PREVENTION

Fraud prevention icon24/7
PROTECTION

Premium Reporting iconPREMIUM
REPORTING

EMAIL NOTIFICATIONS ICONEMAIL
NOTIFICATIONS

api access icon
API
ACCESS

end-user validationEND-USER
VALIDATION

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