Control online traffic peaks

Queue-it is a virtual waiting room platform for managing online traffic peaks. Its online queue system redirects excess end-users to a virtual waiting room environment and passes the end-users back to the website or app in a first-come, first-served order. Through a web-based admin interface, IT professionals can control the queue configuration and monitor real-time analytics of peak traffic. The platform is delivered as a SaaS and built on AWS cloud infrastructure with fault-tolerant architecture.
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Queue-it SaaS virtual waiting room interfaces its online queuing solution with top platforms
Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Easy-to-use web admin system

Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Mobile native apps support

Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Leading CDN compatibility

Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Top ecommerce platform integration

Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Major programming languages SDKs

Queue-it product features are part of a web performance suite of tools to handle web traffic spikes

Fraud and malicious bots protection

End-user experience

The system places users in an orderly line. On the customizable queue page, you can:

  • Provide real-time updates on the queue page
  • Display dynamic information, such as place in line and estimated wait
  • Engage users with relevant content, video and imagery

All of this in a branded experience with your logo and design.

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Queue-it offers customizable queue pages to upsell, promote content, & create a branded experience

Admin experience

The waiting room is operated in a web-based admin platform, which enables:

  • Real-time monitoring of queue data
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings
  • Platform user management

The dashboard provides a live overview of key data points, including traffic inflow, outflow, wait time and user redirects.

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Monitor web traffic & queue data in real-time with Queue-it’s web-based GO admin platform

Implementation

Queue-it can be applied across the entire website or at the page level and implemented through JavaScript or on web-server level. It is easy to integrate with:

  • CDNs (Akamai, Fastly, Cloudflare, etc.)
  • Load balancers (F5, Cisco, Citrix NetScaler, Riverbed, Barracuda, etc.)
  • Ecommerce platforms (SAP Hybris, Magento, Shopify, Oracle Commerce, IBM WebSphere etc.)
  • Major SDKs (PHP, C#, Java, ASP.NET, RoR, JavaScript, Node.js, Lua, Python/Django, iOS, Android etc.)
  • Application platforms (Nginx, Apache etc.)
  • Tag management systems

Queue-it is the only virtual waiting room platform that is not implemented as a reverse DNS proxy. This makes it completely decoupled from your current infrastructure setup.

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Queue-it integrates with iOS, Android, Akamai, Magento, SAP Hybris, Cloudflare, Fastly, Tessitura. Technology implementation.

Architecture

Queue-it is hosted globally on Amazon AWS. Our technology team has put great effort into building a secure, robust and high availability architecture. However, we recognize that failure can strike; we could accidentally deploy software with bugs, AWS could suffer from outages or we could be hit by internet issues. To hedge against failure and web outages, we have built a distributed fault-tolerant architecture that allows us to implement changes quickly.

Queue-it’s distributed fault-tolerant architecture is hosted on Amazon Web Services AWS

Bot attack and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Queue-it stops fraudulent bots from scalping during ticketing onsales & ecommerce limited-edition releases
Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Customizable design

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Premium reporting

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Email notifications

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

End-user validation

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

24/7 protection

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Multi-user admin

The user experience of the administrative side of Queue-it is really great. I had the console open and felt like all the information I needed to know was present in the event console on GO Queue-it Platform. It was very easy to use.
Queue-it & SFJAZZ virtual waiting room customer with San Francisco Jazz Festival

Mount Allen, Director of Operations, SFJAZZ

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