Control online traffic peaks

The Queue-it virtual waiting room is a SaaS platform for managing online traffic peaks. It is an environment where users can be queued and then passed back into a website or app in a controlled first-come, first-served order. The Go Queue-it Platform makes it easy to manage online queues and monitor real-time analytics through a web-based admin interface.

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Queue-it SaaS virtual waiting room
Queue-it offers a suite of tools to handle web traffic spikes

Easy-to-use web admin system

Queue-it offers a suite of tools to handle web traffic spikes

Mobile native apps support

Queue-it offers a suite of tools to handle web traffic spikes

Leading CDN compatibility

Queue-it offers a suite of tools to handle web traffic spikes

Top ecommerce platform integration

Queue-it offers a suite of tools to handle web traffic spikes

Major programming languages SDKs

Queue-it offers a suite of tools to handle web traffic spikes

Fraud and malicious bots protection

End-user experience

The system places users in an orderly line. On the customizable queue page, you can:

  • Provide real-time updates on the queue page
  • Display dynamic information, such as place in line and estimated wait
  • Engage users with relevant content, video and imagery

All of this in a branded experience with your logo and design.

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Customizable queue pages offer a branded experience

Admin experience

The waiting room is operated in a web-based admin platform, which enables:

  • Real-time monitoring of queue data
  • Access to all historical data for analytics and reporting
  • Configuration of all queue settings
  • Platform user management

The dashboard provides a live overview of key data points, including traffic inflow, outflow, wait time and user redirects.

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Monitor queue data in real-time

Implementation

Queue-it can be applied across the entire website or at the page level and implemented through JavaScript or on web-server level. It is easy to integrate with:

  • CDNs (Akamai, Fastly, Cloudflare, etc.)
  • Load balancers (F5, Cisco, Citrix NetScaler, Riverbed, Barracuda, etc.)
  • Ecommerce platforms (SAP Hybris, Magento, Shopify, Oracle Commerce, IBM WebSphere etc.)
  • Major SDKs (PHP, C#, Java, ASP.NET, RoR, JavaScript, Node.js, Lua, Python/Django, iOS, Android etc.)
  • Application platforms (Nginx, Apache etc.)
  • Tag management systems

Queue-it is the only virtual waiting room platform that is not implemented as a reverse DNS proxy. This makes it completely decoupled from your current infrastructure setup.

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Queue-it integrates with your tech stack

Architecture

Queue-it is hosted globally on Amazon AWS. Our technology team has put great effort into building a secure, robust and high availability architecture. However, we recognize that failure can strike; we could accidentally deploy software with bugs, AWS could suffer from outages or we could be hit by internet issues. To hedge against failure and web outages, we have built a distributed fault-tolerant architecture that allows us to implement changes quickly.

Distributed fault-tolerant architecture hosted on Amazon Web Services AWS

Bot attack and fraud prevention

Our advanced fraud protection stops scripted bots and organized fraudulent human activity, reducing malicious traffic. We have several measures in place to identify and block bot traffic. The basic protection filters out the most obvious bots and challenges them with a CAPTCHA. Alternatively, all users can be presented with a CAPTCHA or limit the amount of queue numbers issued to one per validated user, based on unique identifiers such as a user ID or promo code.

Stop fraudulent bots during high demand sales
Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Customizable design

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Premium reporting

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Email notifications

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

End-user validation

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

24/7 protection

Queue-it's virtual waiting room offers features from premium reporting to fraud prevention

Multi-user admin

The user experience of the administrative side of Queue-it is really great. I had the console open and felt like all the information I needed to know was present in the event console on GO Queue-it Platform. It was very easy to use.
San Francisco Jazz Festival Director of Operations

Mount Allen, Director of Operations, SFJAZZ

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