We’ve all seen the headlines. Sudden, increased traffic to a government website causes it to crash.
Whether it’s unemployment claims, tax filing, visa applications, or voter registrations, a website crash means critical government services grind to a halt. While your site is down your call center becomes inundated with calls from unhappy citizens. And if the site outage also impacts your staff’s ability to process applications, their productivity is reduced even further.
Deliver a superior citizen experience and ensure operational efficiency with a virtual waiting room.
of citizens believe government successfully uses technology to improve customer experiences
of citizens believe customer experience is prioritized in government
of citizens think governments need to modernize how they deliver services
Queue-it complies fully with GDPR, CCPA, HIPAA and PCI DSS legal frameworks. You can choose whether your servers reside in the European Union, United States, or Japan, based on your requirements.
Except end-users’ IP addresses and browser versions, our virtual waiting room does not have access to payload data and no sensitive data is routed through our system.
The integration period was very short, and thanks to the generous support, even after the booking site was relaunched, there were no problems related to traffic overflow. Now it's unthinkable to launch a booking site without Queue-it.
Masanobu Tenjin, Director for Digital Shift Promotion, Tokyo Metropolitan Government's Bureau of Digital Service - Strategic Division
Queue-it is a fantastic product. The time to implement was phenomenal ... to have a solution that we could lean on to save the day was such a relief. It really saved our go live. It’s a great solution that I'd recommend for anyone who's having those types of performance concerns.
Andrew Roberts, Director of Solution Development & Support, NLCHI