We’ve all seen the headlines. Sudden, increased traffic to a government website causes it to crash.
Whether it’s unemployment claims, tax filing, visa applications, or voter registrations, a website crash means critical government services grind to a halt. While your site is down your call center becomes inundated with calls from unhappy citizens. And if the site outage also impacts your staff’s ability to process applications, their productivity is reduced even further.
Deliver a superior citizen experience and ensure operational efficiency with a virtual waiting room.
16%
of citizens believe government successfully uses technology to improve customer experiences
18%
of citizens believe customer experience is prioritized in government
60%
of citizens think governments need to modernize how they deliver services
Queue-it complies fully with GDPR, CCPA, HIPAA and PCI DSS legal frameworks. You can choose whether your servers reside in the European Union, United States, or Japan, based on your requirements.
Except end-users’ IP addresses and browser versions, our virtual waiting room does not have access to payload data and no sensitive data is routed through our system.
“I can count on one hand the number of times in my career I've implemented a new technology and it exceeded my expectations. Queue-it is one of those times, both in how easy it is to implement, and in how well it works.”
DENIS GOULET, NEW HAMPSHIRE STATE CIO
"The integration period was very short, and thanks to the generous support, even after the booking site was relaunched, there were no problems related to traffic overflow. Now it's unthinkable to launch a booking site without Queue-it."
Masanobu Tenjin, Director for Digital Shift Promotion
