Standard bot mitigation
Speedy bots outpace detection
Blocked bots quickly retool
Customers get long waits & lower odds
Separate tools fail to work effectively together
Hype Event Protection
Expand detection for better accuracy
Hide detection to prevent retooling
Ensure fairer sales with shorter waits
Akamai & Queue-it work in unison to stop bots
- Add Akamai Bot Manager to your Queue-it waiting room to leverage high-accuracy bot detection powered by machine learning
- Overcome bots' speed advantages with Queue-it's traffic control, giving Akamai Bot Manager more time & telemetry to identify bad actors
- Layer your defenses by combining Queue-it's suite of bots & abuse features with Akamai Bot Manager's AI-powered bot classification
- Keep detection invisible to prevent re-tooling and increase botters' compute resources
- Trigger mitigation only once the sale opens, after visitors are randomized and assigned a spot in queue
- Choose to hard block bots or force them to rejoin at the back of the first-in-first-out queue, behind genuine customers who arrived on time for the sale
- Protect your reputation by ensuring real customers have a fair shot at securing limited-inventory tickets, products, or services
- Deliver smoother, shorter waits with multi-layered bot mitigation that eliminates bot bloat in the queue and preserves performance
- Combine Akamai's AI insights with Queue‑it’s fairness and mitigation mechanisms for best‑practice protection
"Hype Event Protection helped us put more tickets in the hands of real fans, giving them a fairer, faster onsale experience."
Paul Cosgriff, Global Head of Technical Operations, Ticketek
394+
Hype Event Protected
events run
64%
Average reduction in traffic
load to website
27M+
Of traffic identified
as bots & blocked
81%
Average improvement in ratio of
humans to suspicious traffic
16x
Average improvement in
chances for humans
8M+
Bots blocked during one set
of artist tour onsales
* Based on an analysis of Hype Event Protected events run in 2026.
- Â
- Â
- Â
Lobby
Visitors confirm their presence and join the waiting room for the sale. In the background, Akamai Bot Manager will categorize each visitor by risk level.
Pre-queue
Visitors see a countdown timer to the start of the sale. When the countdown reaches 00:00, genuine visitors are randomized and sent to the online queue while malicious users are mitigated.
Queue
Genuine visitors get their position in the customizable waiting room and receive detailed wait information. Access for any arrivals after the start time is on a first-in, first-out basis, ensuring genuine visitors who showed up on time retain their advantage.
Suspicious traffic
Visitors that Akamai’s Bot Manager categorized as malicious can be hard blocked or allowed to rejoin at the back of the queue, ensuring fairness and transparency for genuine customers.
