Visa applications, tax filings, and publicly-held events drive waves of visitors to public sector websites. Unpredictable peaks in traffic can cause your site or app to fail. This strains human resources and potentially compromises internal systems, threatening your operational efficiency.
When your site fails, costly call center resources are often needed to cover the outage. What’s worse, employees often rely on the same systems as site visitors, only compounding the issue and reducing productivity. An online queue ensures your operational efficiency for far less than server scaling, and it provides analytics to help you predict future case volumes.
- Update website visitors on the progress of their wait with real-time communication
- Service visitors in a fair and organized way by applying a first-in, first-out queue
- Combat the growing amount of fraudulent traffic to government sites with bot and malicious user protection