Optimize end-user queue experience
- End-users will understand the situation and feel that everything is under control
- End-users will understand the queue / line concept and feel that they are treated in a fair way
- End-users will see their progress and estimated waiting time, and they can then make a qualified decision to continue waiting or not — hence not wasting their time
The end-user interface, a.k.a. the queue page, may be customized both to fit your specific queue situation and to match your corporate design guidelines, like these examples. It is also possible to display commercial content or information next to the queue page.
When end-users are waiting in line, they can get more information about the queuing situation by clicking on the ‘What is Queue-it’ link on the queue page. The ‘What is Queue-it’ link accesses an information page that features an animated video which explains the queuing experience.