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User experience

Deliver a fair & transparent experience during peak demand

Preventing site crashes and slowdowns is just the start. Brand the wait, communicate in real time, and tap into marketing psychology for a user experience that keeps customers coming back for more.
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Queue-it's virtual waiting room video

Create a seamless, branded experience

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Keep customers informed

  • Give customers peace of mind with transparent wait info like place in line & estimated wait time
  • Communicate in real time to set expectations, let customers know what inventory’s left & share updates on sale progress
  • Let customers plan their time & be productive while they wait with email notifications when it’s their turn

Give customers fair access

  • Create an unskippable first-come-first-served queue
  • Run a live raffle that collects visitors on a countdown page & randomizes them once the sale starts, giving everyone an equal shot
  • Use an invite-only waiting room to grant access only to verified visitors, keeping out bots, resellers & non-members
Queue page explained

Brand the wait

  • Match your brand image by adding your logo, font & colors together with a custom waiting room background, progress bar & wait info display
  • Show the waiting room in 50+ languages so you can tailor the experience to your markets
  • White label your waiting room to set the page title & favicon, customize the “it’s your turn” sound & put the queue URL on your brand’s domain

Engage customers

  • Keep customers entertained by embedding videos, playlists & games
  • Run promotions & cross-sell products when you’re at your most visible
  • Prepare customers while they wait with info on what to expect & what materials to have on hand for a fast checkout
Festival queue page

Fairer sales, fewer complaints, a first-rate customer experience


of respondents say Queue-it has improved their customers' online experience


say sales are fairer when using Queue-it


say they see fewer customer complaints on sales they run with Queue-it

“The feedback on Queue-it has been kind of overwhelmingly positive. It's anecdotal, but I’ve seen tweets and emails from people that said ‘Thanks, it was a really great experience.’ Or, you know, ‘I got the ticket I wanted and I loved the give us your email feature.’”



Jon Haworth Tate
Jut McDaniels, Bend Parks & Rec

"We got an overwhelming amount of positive feedback. I wanted to print the comments out and make them my wallpaper, because it so rarely happens.”



Capitalize on your high-stakes brand moment

Uphold customer trust by preventing crashes, slowdowns & errors caused by extreme load

Explore site protection

Show customers how many others are waiting & get a powerful endorsement of your product that lifts conversions & encourages more customers to get in on the action

Explore conversion rate optimization

Show your customers related products & content while they wait to help increase order values & drive interest around upcoming events

Explore cross-selling

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Hills Field logo

“Being able to show how many people want the product helped us create hype and enhance our brand power. It’s a bit like how the popular kids at school get even more popular. We saw this especially in the cross-selling effect on our other products, which tripled in sales during the drop.”

Taishi Mizuno, Chief Merchandising Officer

Read the full story

Explore the waiting room experience

Chart with money in the middle


How you can optimize conversions with a waiting room

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Queue-it waiting room


How to choose your virtual waiting room guide & checklist

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Custom waiting room gallery


Custom waiting room gallery: Get inspiration for your waiting room

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Billboard queue page


12 ways to use your waiting room as a marketing asset

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See the seamless experience for yourself