When traffic surges hit your website, your technology stack can be challenged, overloaded, and potentially fail. Quite obviously, this can frustrate end-users and valued customers.
Instead, with a virtual waiting room system in place, end-users will be redirected to a queue page. They will be held in the waiting room and provided information on their place in line and estimated duration of their wait.
The end-users are then redirected back to your website when it becomes their turn and can continue their journey to complete their purchase, registration, or submission.
Psychology studies suggest that unexplained waits feel longer than explained waits. Providing communication through a queue page informs and reassures your end-users.
Inform end-users with real-time updates on the queue page or via email
Display selected dynamic queue information, such as # in line and estimated wait
Customize the introductory text that welcomes your end-users
Deliver a branded experience with your customized logo and skin