There’s nothing worse for your customers than an unresponsive website or app. By avoiding downtime, you maintain brand reputation and stay in control of the end-user experience during high traffic situations.
Provide a seamless journey
When traffic surges hit your website, your technology stack can quickly become overwhelmed, frustrating valuable customers. Instead of frantically refreshing the page, customers are redirected to a customizable queue page. There they are provided information on their place in line and estimated wait duration.
Engage your audience
Customers see their wait time dynamically update while on a branded queue page. They can even engage with promotional content like videos or games. Visitors are redirected back to your website when their turn comes to complete their purchase, registration, or submission.
Create an informed wait
Psychology studies suggest that unexplained waits feel longer than explained waits. Inform and reassure your customers with updated wait information and real-time communication.
On the queue page you can:
Inform visitors with real-time updates on the queue page or via email
Display selected dynamic queue information, such as number in line and estimated wait
Customize the intro text that welcomes your customers
Deliver a branded experience with your customized logo and skin