When Ticketmaster, Fabletics, and Cathay Pacific need to manage high-demand sales, they turn to Queue-it

Online queue pages on laptops

Stay online no matter the demand

When running your biggest sales, the price for website failure is high. We know you need to get them right.

Queue-it gives you control over online traffic peaks that threaten to crash your site. Placing visitors in a first-in, first-out online queue keeps your website performing its best when it matters most.

Achieve online fairness

There are unfair and arbitrary ways to deal with heavy online traffic. With Queue-it, you ensure a positive user experience and maintain your brand integrity. Customers access your website in a fair, first-in-first-out order.

Looking for abuse and bot protection? Online queues are an integral tool, with built-in bot filters that neutralize bad bots’ speed and volume advantage. You ensure your products or tickets end up in the hands of true customers and fans.

First-in, first-out order to a line
conversion rate boost stairs with red ball

Boost conversion rates

It’s true that with an online queue not all visitors wanting to access your site will be able to. But remember, the alternative is that your website crashes and no one can access it.

Customers who wait will be most driven to buy, raising your conversion rates. And online queues show visitors how popular a product is. By being provided a queue number and other wait information, visitors know and see that what they are waiting for is also valuable to others.

Deliver a seamless customer journey

Academic studies show how people feel when they wait matters far more than the duration of the wait.

Queue-it is guided by the latest queue psychology research to keep your visitors in line & give them a positive experience. With real-time communication, displayed wait time, email notifications, customizable queue pages, and a first-in-first-out process you give your customers an occupied, explained, finite, and fair wait.

Custom queue page with wait info & email notifications

7+

Billion

Users through our online queues

172

Countries

People join our queues from around the globe

9+

Years

The first virtual waiting room on the market

Control online traffic peaks when autoscaling falls short

Queue-it’s virtual waiting room complements autoscaling by controlling the flow of visitors who enter your customer journey. You keep website traffic below the breaking points of your bottlenecks and only show the queue page when traffic exceeds your thresholds.

Scaling up to a high-end server

Scaling up physical servers is incredibly expensive because the extra capacity sits unused when your website is at normal traffic levels.

Cart with server and no symbol

You can't take any off-the-shelf software and autoscale it. Building in autoscaling takes enormous effort. And scaling your whole tech stack is next to impossible.

Hand with credit card as one touchpoint in customer journey

Customer journeys include many 3rd party touchpoints like payment gateways. Autoscaling doesn’t impact these bottlenecks that cause most ecommerce crashes.

Not all components of a technical stack can scale automatically. We have campaigns that start at a precise hour and in less than 10 seconds, you have all the traffic coming at the same time. Driving this kind of auto-scaling is not trivial. Queue-it is the most consistent and flexible solution.

Alexandre Branquart, CIO/CTO, DeinDeal

Alexandre Branquart, CIO/CTO, DeinDeal

Confidently run online sales, no matter the demand