The Queue-it online queue system is often likened to a virtual waiting room, as end-users have the user experience of being placed in a queue to wait for access back to the website to complete their transactions.
While the Queue-it queue page design may in fact be implemented with the look and feel of an online waiting room, there are some major differences to be aware of when distinguishing Queue-it from other virtual waiting room software.
Both Queue-it and other virtual waiting rooms provide traffic load balancing and prevent website failures by redirecting users away from busy websites to an online queue/virtual waiting room. While waiting, both solutions can also display static content to end-users.
A virtual waiting room is a method for redirecting end-users back to a busy website in a random order.
Queue-it’s online queue system offloads end-users exceeding website capacity limits to the queue system. As capacity opens up, Queue-it redirects the end-users who waited in line back to your website in the correct, sequential order that the end-users entered the queue. Thus, Queue-it’s user experience design ensures fairness for end-users completing transactions on overloaded websites.
Queue-it therefore provides an in-depth user experience that increases communication between websites and their end-users, while also providing a sense of fairness to end-users while they complete their transactions, all of which other virtual waiting rooms cannot provide.
Queue-it’s online queue design also allows for the additional user experience of: