Technology & Integration – Virtual Waiting Room | Queue-it Technology & Integrations | Queue-it Virtual Waiting Room

Technology & Integration

Find out more information on how the Virtual Waiting Room integrates with your system, in a highly secure and accessible environment

How it works

Queue-it is offered as a SaaS with two parts: the end-user facing runtime displaying the queue page, and the administration / management Queue-it GO Platform provided to Queue-it customers.


1

Configure queue

2

Deploy code on your webserver

3

Queue is up and running

Integration

Queue-it offers a variety of integration options, from JavaScript to a sophisticated Known User integration within your ticketing or e-commerce platform.

Queue-it integration packages which include reference implementations are open source and can be found on http://github.com/queueit.

Queue-it can be used by itself, as an integration on web-server level, as a supplement to other web performance initiatives such as CDN’s (Akamai etc.) or load balancers (like F5, Cisco, Citrix NetScaler, Riverbed, Barracuda, etc.), or it can be integrated with all major platforms, including e-commerce platforms.

To get started reviewing the integration, request the Enter Queue white paper.

API feature

Queue-it's API feature enables the possibility of creating integrations within your chosen software:

Create queues


Pause and resume queues


Set-up campaigns


Create custom integrations

Security and data encryption

Queue-it does not have any payload or session data from the protected site on any end-point. This includes credit card and/or personal related data. Despite not saving any sensitive data of your site's end-users, we continue to comply with the PCI DSS framework anyway to provide the highest standard of security for our customers and visitors.

Because Queue-it is not implemented as a reverse proxy, you do not expose sensitive, proprietary data of your customers to Queue-it as a third-party vendor. Our interaction with the customer system is exactly as if the end-user entered the systems url, then the Queue-it URL in his browser, waited, and then entered the URL for the customer’s website again.

Queue-it continues to meet the highest standards in the field of security and data encryption with the implementation of McAfee Secure and McAfee PCI Certification Service. The Queue-it website, the GO Platform, and end-user facing runtime hosting queue pages are all McAfee Secure and PCI DSS (Data Security Standard) certified.


Keeping your data safe

McAfee helps keep your data safe with high level cyber security protection. The current status of the Queue-it website, the GO Platform and the queue system is available by following the links below.


McAfee
Website
https://queue-it.com
Queue-it GO Platform
https://go.queue-it.net

Queue pages
https://q.queue-it.net
Verify here

Accessibility

Queue-it public queue pages are WCAG 2.0 (Level AAA) compliant. This means that handicapped users can access the information on the queue page via a screen reader, for example.



Accessibility for handicapped users

Platform integrations

The Queue-it virtual waiting room integrates easily with platforms such as Tessitura software, Magento, Cloudflare and SRO TopTix. If you have an e-commerce or ticketing platform, there's a high probability that we have integrated with a parallel system, successfully combating website overload in client-side or server-side situations.



Easy integration with other platforms
Integration with parallel system
Easy integration with Tessitura software

Documentation

Looking for more technical information? Check out our documentation for further insights