QUEUE-IT FOR WEBSITE MAINTENANCE

Maintain communication & control during site maintenance

Replace your static, dull maintenance page with an engaging waiting room that enables real-time customer communication & controlled access

Take your website down without leaving customers in the dark

Keep visitors informed during downtime

Automatically redirect visitors to a fully customizable waiting room during scheduled maintenance or unexpected outages
Share real-time updates, ETAs, and status changes with every visitor at once—without the need for manual refreshing
Reduce support requests & complaints by proactively answering questions & regularly updating visitors

Keep visitors engaged & ready to return

Tailor the page to match your brand & engage visitors with embedded content like videos, quizzes, or games
Allow users to be notified when service is restored with the email notification feature
Alert visitors with a customizable sound that plays when it’s their turn to be redirected to the site

Explore user experience

Restore service with confidence & control

Allow internal staff to bypass the queue to test your site before you open it to the public
Control traffic flow when you re-open to prevent post-maintenance overload
Ensure a fair reopening process with first-in-first-out access for visitors waiting in line

Explore control & insights

Deliver the experience your customers deserve

88%

of Queue-it customers say their customers’ online experience has improved

71%

of Queue-it customers say they see fewer complaints when using the virtual waiting room

84%

of consumers prefer an online queue with wait information to a website crash or error page

* Based on 203 survey responses from Queue-it customers (2025) & 1,000 survey responses from global consumers (2025).

“With Queue-it, we could communicate with customers and give them assurance. And when their turn came, they could enter the online store and continue the shopping smoothly."

ATSUMI MURAKAMI, CHIEF OF INNOVATION

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“The improvement to the student experience was immediately clear by dramatic reduction in calls to the service desk compared to previous years. Calls dropped by about 80%, so the service team were quickly singing the praises of Queue-it.”

STUART FRASER, PHYSICAL ENVIRONMENTS IT LEAD

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