Virtual Waiting Room on AWS is sunsetting: Transition smoothly with Queue-it

AWS is discontinuing Virtual Waiting Room on AWS in November 2025. If your team built with that packaged software offering, you're now facing a choice: take on the long-term burden of maintaining your own queuing setup, or transition to a supported platform that’s actively developed and purpose-built to handle your demand.

Queue-it is as an AWS Qualified Software vendor, Marketplace seller, and 2024 AWS Partner of the Year that powers peak traffic management for over 1,000 organizations worldwide, including IKEA, Sky, and Ticketmaster. Queue-it is the leading provider of virtual waiting room services, offering 24/7 technical support, ongoing product development, and a range of out-of-the-box features from REST-based APIs to real-time traffic analytics that help teams stay in control during peak pressure.

In this session, Queue-it’s Principal Solutions Architect, Alan Warren, and AWS’s Sr. Tech Product Manager, Johny Duval, walk through Queue-it’s technical architecture and most popular out-of-the-box capabilities. They’ll break down what implementation looks like, from integration to onboarding to live event support.

What you'll discover:

• A technical dive into Queue-it’s architecture and key capabilities
• How to transition from Virtual Waiting Room on AWS to a supported, best-in-class SaaS solution
• Best practices and real-world enterprise use cases