Real-time communication

Psychological studies show that how people feel when they wait in line matters far more than the duration of the wait. Unknown waits feel longer than explained waits. Remove uncertainty and anxiety from the waiting process by keeping customers informed.
Queue-it allows you to share real-time updates with users in the queue, in addition to showing wait times & place in line

Improve the customer experience

With Queue-it, visitors see relevant info for their wait, such as the number of users ahead of them and the estimated duration of their wait. Then can then do something else while they await their turn.

Queue-it’s virtual waiting room shows info on place in line, improving the customer experience

Be proactive with direct event updates

Leverage another channel to interact with your customers. Display real-time updates on product or seating availability or waiting times. Share alternative options to upsell related products. Or customize a message to notify customers when the queue has ended.

Queue-it’s real-time communication feature gives you a direct channel to update or upsell to customers

Personalize & remind customers it's their turn

Notify customers by sending them an email when it’s their turn to access your site. This allows them to continue with their work or internet browsing and come back to the queue when their turn comes.

Queue-it’s email notifications remind visitors when they have reached their turn in the online queue

Numbers prove it's worth the wait

Showing customers the number of others waiting in line provides social proof that what they are waiting for is popular, signalling it’s worth the wait.

Showing end-users wait info from Queue-it’s virtual waiting room generates hype & provides social proof

Benefit your internal organization

On the internal side, Queue-it’s web-based admin platform lets administrators set internal alerts and notifications. Alert team members to account or event changes, as well as security warnings during live events. Act faster during queue events based on these notifications.

Queue-it’s internal alerts let you stay in control of queue configurations

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