Run online sales confidently, no matter the demand

Queue-it is the original virtual waiting room, designed to put you back in control of your website performance during peak demand.

Queue-it desktop limited product release

How does the virtual waiting room work?

How does a virtual waiting room work
How does a virtual waiting room work

What you get with Queue-it

Deliver seamless end user experience

Deliver

Protect your reputation and create a seamless, branded experience for high-demand sales. Put visitors in a fair first-in, first-out line, harness queue psychology, and tap into social proof.

Manage queue traffic in real time

Manage

Control is at your fingertips with GO Queue-it, our web-based admin platform. Configure queue settings, monitor real-time queue traffic, and get data-driven insights into future sales.

Protect against malicious bots

Protect

Serve your genuine customers, not bots. Validate visitors using Queue-it’s innovative Machine CAPTCHA and verify that visitors have come from the queue.

Exercise control over any situation

Cover your time-limited sales

Manage pre-sale build-up with a countdown pre-queue page. At sale start, visitors are randomized and assigned a place in line. You neutralize any advantage to arriving early and offload early visitors from your infrastructure. People who arrive after the sale starts get a first-come, first-served place in line.

First in first out queuing
Protect against sudden traffic spikes

Control your traffic 24/7

Guard against sudden spikes in traffic 24/7. Queue-it acts as a safety net that keeps you from crashing. It constantly monitors your traffic levels and activates the queue only when traffic exceeds the thresholds you configure.

Customers like Ticketmaster and Lilly Pulitzer use Queue-it for:

Join hundreds of enterprises using Queue-it to run sales confidently

Get protection where you need it

Your performance bottlenecks are specific to your website setup. With Queue-it you can protect your entire site or target your worst bottlenecks. This flexibility means your customers can browse and only enter the queue on resource-intensive actions like “Add to Cart” or checkout.

Queuing bottlenecks
Virtual waiting rooms on all devices

Queue across any device

Every business has its own device mix, but the future is clearly mobile. Queue-it is built to accommodate the unique challenges of mobile queuing. Visitors keep their place in line if they leave the browser or app, lock their phones, or have their phone run out of battery. Meet your customers where they are and cover all entry points to your infrastructure.

Deliver a seamless brand experience

Don’t leave your customers to decipher confusing error messages or frantically refresh the page.

Create a branded experience with Queue-it’s versatile queue page. Engage visitors with promotional marketing content and keep them updated with real-time communication. You increase trust, loyalty, and customer satisfaction.

Customize and brand the queue

What's under the hood?

An online queue in Queue-it’s virtual waiting room is simply a waiting page inserted between two web pages. Queue-it does not operate as a DNS / reverse proxy. Flexible implementation lets you protect the site and/or page level.

How Queue-it Works
Queue-it connectors

Pass visitors to the queue with a direct link, client-side JavaScript, server-side, or edge implementation. Our Connectors support integrations with native mobile apps and leading CDN, load balancer, tag management, ticketing, and ecommerce platforms in all languages.

Queue-it is hosted globally on Amazon AWS. Our technology team has built a secure, robust and high availability architecture. To hedge against AWS, network, and web outages, we have built a distributed fault-tolerant architecture that allows us to rapidly implement changes if needed.

Queue-it infrastructure

Queue-it provided us with great service and an excellent product. Its rock solid implementation and all-hands-on-deck service helped turn a VERY stressful event into a quiet day. The Queue-it team is smart, humble and service obsessed. Oh, and their service works exactly as advertised. That is all too rare these days. Queue-it is great!

Scott Tallarida, EVP & COO, onPeak

Scott Tallarida, EVP & COO, onPeak

Website crash? Your customers deserve better