ONLINE QUEUIng SYSTEM
Run online sales & registrations confidently, no matter the demand
A online queue system (also known as a virtual waiting room or virtual queue system) is a powerful tool to control your online traffic and treat site visitors fairly.
But is virtual queue management the right solution for you? And what should you be looking for? Get a free guide that includes 9 common use cases, 15 key questions, and an actionable 10-point checklist.
An online queue system controls website and app traffic surges by offloading visitors to an online queue. By managing the flow of web traffic, you can protect against failure along the whole customer journey and keep your site or app available 24/7, no matter the demand. A virtual queing system enables your organization to keep its systems online and visitors informed, capturing key sales and online activity on your most business-critical days.
With a virtual queue system, when online visitors go beyond your website capacity, they're offloaded to a customizable online queue and then throttled back to your website or app in a controlled first-come, first-served order.
Flowing visitors to your website or mobile app in a first-in, first-out order makes the online queuing process fair and transparent to each visitor. While waiting in the virtual queue, you can inform your visitors of their number in line, expected waiting time, expected arrival time on the website, and send messages in real-time.
When running your biggest sales, the price for website failure is high. You need to get them right.
Virtual queue management gives you control over online traffic peaks that threaten to crash your site. Placing visitors in a first-in, first-out online queue keeps your website performing its best when it matters most.
There are several unfair and clunky ways to deal with heavy online traffic. But with online queue management system software, you can ensure a positive customer experience to uphold your brand image. Customers access your website in a fair, first-in-first-out order.
Looking for bot and abuse protection? Online queues are an integral tool, with built-in bot filters that neutralize bad bots’ speed and volume advantage. You ensure your products or tickets end up in the hands of true customers and fans.
Virtual queuing systems let you control your visitors’ visual experience by incorporating your brand’s identity into the queue page. With your customizable queue page, you can promote future sales, upsell additional products or experiences, and embed videos or games as your audience waits to enter your website. You give your customers a seamless journey from queue to checkout.
"Queue-it is a game-changer in terms of what it helps us accomplish: launching massive traffic events with zero disruption or confusion in the *branded* user experience. It speaks for itself."
Alex Wakim, Director of Business Operations & Development
Lost sales are a huge opportunity cost of website crashes. Becoming a victim of your own success can be devastating and demoralizing after all the hard work you put into planning your sale.
A crashed website where no visitors can shop is far worse than a queued website where some visitors can shop. Virtual queue management solutions keep your site online to ensure you capture every sale.
79% of visitors who face poor website performance won't return to your site to buy. Serving a sub-par online experience can lose you customers well into the future, which is especially harmful if your business operates on a subscription model.
If traffic levels mean your visitors see the queue, an virtual queue system taps into queue psychology to keep your customers in line and give them a positive experience. With real-time communication, displayed wait time, email notifications, customizable queue pages, and a first-in-first-out process you give your customers a clear, engaging, finite, and fair wait.
It’s true that with a virtual queuing solution not all visitors wanting to access your site will be able to. But remember, the alternative is that your website crashes and no one can access it.
Customers who wait will be most driven to buy, raising your conversion rates. Web queue systems show visitors how popular a product is. By being provided a queue number and other wait information, visitors know and see that what they are waiting for is also valuable to others.