An online queue system (also known as a virtual waiting room) controls website and app traffic surges by offloading visitors to an online queue. By managing online traffic inflow with an online queue system, you insure against failure along the whole customer journey and keep your site and app available 24/7, no matter the demand. This enables your organization to keep its systems online and visitors informed, capturing key sales and online activity on your most business-critical days.
When online visitors go beyond your website capacity, they are offloaded to a customizable online queue and then throttled back to your website or app in a controlled first-come, first-served order. Passing visitors on to your website or mobile app in a first-in, first-out order makes the online queuing process fair and transparent to each visitor. While waiting in the virtual queue, you can inform your visitors of their number in line, expected waiting time, expected arrival time on the website and any other additional information you would like to share with them.
When running your biggest sales, the price for website failure is high. You need to get them right.
An online queue system gives you control over online traffic peaks that threaten to crash your site. Placing visitors in a first-in, first-out online queue keeps your website performing its best when it matters most.
There are unfair and arbitrary ways to deal with heavy online traffic. With an online queue system, you ensure a positive customer experience and maintain your brand integrity. Customers access your website in a fair, first-in-first-out order.
Looking for abuse and bot protection? Online queues are an integral tool, with built-in bot filters that neutralize bad bots’ speed and volume advantage. You ensure your products or tickets end up in the hands of true customers and fans.
An online queue system lets you control your visitors’ visual experience by incorporating your brand’s identity into the queue page. With your customizable queue page, you can promote future sales, upsell additional products or experiences, and embed videos or games as your audience waits to enter your website. You give your customers a seamless journey from queue to checkout.
Queue-it is a game-changer in terms of what it helps us accomplish: launching massive traffic events with zero disruption or confusion in the *branded* user experience. It speaks for itself.
Alex Wakim, Director of Business Operations & Development, LiveGlam
Lost sales are a huge opportunity cost of website crashes. Becoming a victim of your own success can be devastating and demoralizing after all the hard work you put into planning your sale.
A crashed website where no visitors can shop is far worse than a queued website where some visitors can shop.
79% of visitors who face poor website performance won't return to your site to buy. Serving a sub-par online experience can lose you customers well into the future, which is especially harmful if your business operates on a subscription model.
If traffic levels mean your visitors see the queue, an online queue system taps into queue psychology to keep your customers in line and give them a positive experience. With real-time communication, displayed wait time, email notifications, customizable queue pages, and a first-in-first-out process you give your customers a clear, engaging, finite, and fair wait.
It’s true that with a virtual queuing solution not all visitors wanting to access your site will be able to. But remember, the alternative is that your website crashes and no one can access it.
Customers who wait will be most driven to buy, raising your conversion rates. And online queues show visitors how popular a product is. By being provided a queue number and other wait information, visitors know and see that what they are waiting for is also valuable to others.