What is an online queue system?

An online queue system (also known as a virtual waiting room) controls website and app traffic surges by offloading visitors to an online queue. By managing online traffic inflow with an online queue system, you insure against failure along the whole customer journey and keep your site and app available 24/7, no matter the demand. This enables your organization to keep its systems online and visitors informed, capturing key sales and online activity on your most business-critical days.

Queue-it's online queue system

How does an online queue work?

When online visitors go beyond your website capacity, they are offloaded to a customizable online queue and then throttled back to your website or app in a controlled first-come, first-served order. Passing visitors on to your website or mobile app in a first-in, first-out order makes the online queuing process fair and transparent to each visitor. While waiting in the virtual queue, you can inform your visitors of their number in line, expected waiting time, expected arrival time on the website and any other additional information you would like to share with them.

How does Queue-it's online queuing system work
How does Queue-it's online queuing system work

Why use an online queuing system?

Orange bowling balls headed towards bowling pin

Online traffic can overwhelm your site or app

51%

of IT outages are avoidable, say global IT decision makers, with usage spikes being the number two reason behind downtime.

65%

of enterprises need over an hour to fix a website

86%

of enterprises report downtime costs of $300,000+ per hour

 

Online queuing helps you stay online no matter the demand

When running your biggest sales, the price for website failure is high. You need to get them right.

An online queue system gives you control over online traffic peaks that threaten to crash your site. Placing visitors in a first-in, first-out online queue keeps your website performing its best when it matters most.

Queue-it's online queue system
Pile of green progress bar icons to an ordered queue

You achieve online fairness

There are unfair and arbitrary ways to deal with heavy online traffic. With an online queue system, you ensure a positive customer experience and maintain your brand integrity. Customers access your website in a fair, first-in-first-out order.

Looking for abuse and bot protection? Online queues are an integral tool, with built-in bot filters that neutralize bad bots’ speed and volume advantage. You ensure your products or tickets end up in the hands of true customers and fans.

You deliver a seamless customer journey

An online queue system lets you control your visitors’ visual experience by incorporating your brand’s identity into the queue page. With your customizable queue page, you can promote future sales, upsell additional products or experiences, and embed videos or games as your audience waits to enter your website. You give your customers a seamless journey from queue to checkout.

Customizable online queue page

Don't let traffic spikes spoil the experience you've worked hard to curate

When can you use an online queue system?

In-demand online ticket sales
Product launches & releases
Influencer & email marketing campaigns
Shopping holidays like Black Friday
University admissions
Government applications

Queue-it is a game-changer in terms of what it helps us accomplish: launching massive traffic events with zero disruption or confusion in the *branded* user experience. It speaks for itself.

Alex Wakim, Director of Business Operations & Development, LiveGlam

LiveGlam & Queue-it quote

What are some business benefits of an online queue system?

Capture sales otherwise lost to downtime

Lost sales are a huge opportunity cost of website crashes. Becoming a victim of your own success can be devastating and demoralizing after all the hard work you put into planning your sale.

A crashed website where no visitors can shop is far worse than a queued website where some visitors can shop.

metal shopping cart with green blocks
Customizable queue page

Protect your brand reputation

79% of visitors who face poor website performance won't return to your site to buy. Serving a sub-par online experience can lose you customers well into the future, which is especially harmful if your business operates on a subscription model.

If traffic levels mean your visitors see the queue, an online queue system taps into queue psychology to keep your customers in line and give them a positive experience. With real-time communication, displayed wait time, email notifications, customizable queue pages, and a first-in-first-out process you give your customers a clear, engaging, finite, and fair wait.

Boost conversion rates among customers who wait

It’s true that with a virtual queuing solution not all visitors wanting to access your site will be able to. But remember, the alternative is that your website crashes and no one can access it.

Customers who wait will be most driven to buy, raising your conversion rates. And online queues show visitors how popular a product is. By being provided a queue number and other wait information, visitors know and see that what they are waiting for is also valuable to others.

Red ball rolling down green steps

Free up your website to generate sales, not lose them