What is an Online Queue System?

An online queue system (also known as a virtual waiting room) controls website and app traffic surges by offloading visitors to an online queue. By managing online traffic inflow with an online queue system, you insure against failure along the whole customer journey and keep your site and app available 24/7, no matter the demand. This enables your organization to keep its systems online and visitors informed, capturing key sales and online activity on your most business-critical days.

Sample online queue systems

How does an online queue work?

online queue first come fist served order

When online visitors go beyond your website capacity, they are offloaded to a customizable online queue and then passed back into your website or app in a controlled first-come, first-served order. Passing visitors onto your website or app in a first-in, first-out order makes the online queuing process fair and transparent to each visitor. While waiting in the online queue, you can inform your visitors of their number in line, expected waiting time, expected arrival time on the website and any other additional information you would like to share with them.

By implementing Queue-it, we were able to process major ticket onsales smoothly, using the virtual queue system as an effective website overload management tool.

Andy Perkins, Business Development Director EMEA, Tickets.com

Business Development Director EMEA, Tickets.com

See how an online queue system can be tailored to your business