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Queue-it is a feature-rich virtual waiting room platform that enables control of website and app traffic during key online events.
Queue-it virtual waiting room real-time end-user updates

First-in, first-out queuing

Provide the most logical and fair waiting process for your customers. By identifying users with a timestamp and unique queue id, and by blocking bots, Queue-it ensures everyone has an equal chance to make their purchase.

First-in, first-out queue process provides a fair virtual waiting room experience

Technical integrations

Our virtual waiting room Connectors support client- or server-side implementation, native mobile apps, and popular CDN, load balancer, tag management, ticketing, and ecommerce platforms. Flexible implementation allows protection at the site and/or page level.

ColourPop Virtual Waiting Room on multiple devices

Real-time communication

Remove uncertainty and improve customer experience by keeping end-users informed. Display key waiting info on the queue page and push real-time messages to customers during their wait.

Virtual waiting room real-time end-user updates

Custom queue page

Embed queue progress in a customized queue page, creating a branded experience. Utilize the page for cross-channel marketing by enabling promotional content like videos and games, or share updates to upsell related products.

Custom designs for Virtual Waiting Rooms

24/7 site coverage

Gain peace of mind from unexpected traffic peaks with our SafetyNet feature. Your website or app is constantly monitored, auto-queuing excess users only when the preset website capacity threshold is exceeded. If thresholds are not exceeded, end-users do not see the queue page.

24/7 virtual waiting room site coverage

Malicious bot and fraud protection

Block bad bots and protect against abuse and fraud to make sure products end up in the hands of genuine customers. With Queue-it you can validate real customers, verify the customer has been redirected from the queue, neutralize bots’ speed advantage, and more.

Protect against fraud with a virtual waiting room

Queue traffic analytics

Use Queue-it’s analytics to optimize future queues and gain insights into consumer behavior. Organize detailed analytics in exportable dashboards or customize graphs based on relevant parameters.

Real-time analytics for Virtual Waiting Rooms

High availability

Queue-it is hosted globally on Amazon Web Services (AWS). The virtual waiting room is built on distributed fault-tolerant architecture. Cloud-based software allows a near-infinite number of simultaneous end-users to be held by Queue-it, without overloading the website.

Fault-tolerant architecture to maintain uptime

Administrative management tools

Perform admin tasks easily with Queue-it’s GO Platform, our web-based admin console. Set up events, control user access, manage internal notifications and logs.

Queue-it’s web-based admin platform manages events & queue setup

Explore best practices for implementing these features