[Early access] Block bots & abuse with the right CAPTCHA for you

Successfully blocking bots and abuse requires a combination of tools and strategies tailored to each attack vector. Queue-it now offers three CAPTCHA tools to give you flexibility and control to mitigate bots and abuse in ways that align with your privacy policies and legal regulations.

Published:
Updated: 23 Dec 2021
bots surrounding a blue vault

Use Case

If you have a bot and abuse problem, you know there’s no one silver bullet solution. Successfully blocking bots means defending against each attack vector with a targeted tool. CAPTCHAs (Completely Automated Public Turing test to tell Computers and Humans Apart) can be one valuable tool in your bot mitigation toolkit.

CAPTCHAs are popular because they’re easy to implement. They are, however, easier for malicious actors to circumvent, relative to other bot mitigation tools.

But the goal of a bot mitigation tool is not to make circumvention impossible. Instead, it’s to increase the cost of circumvention, making it more work than it’s worth to the malicious actor. Even complex sneaker bots, for example, need to be programmed to pull the CAPTCHA out so the human user can solve it. So, depending on your use case, CAPTCHAs can be a powerful bot mitigation tactic.

There are different options on the market for CAPTCHAs, and it can be beneficial to have a variety of CAPTCHAs to choose from to meet your organization’s legal, compliance, availability, and privacy needs, including the E.U.’s GDPR regulations.

Solution

To give you flexibility and control over how you block bots with CAPTCHAs, Queue-it offers three CAPTCHA tools for your waiting rooms: Google ReCAPTCHA, Google ReCAPTCHA Invisible, and Queue-it CAPTCHA.

Google’s reCAPTCHA tool uses visitor actions—like clicking an “I’m not a robot” checkbox or solving an image puzzle—to distinguish genuine visitors from malicious or fake traffic.

The Invisible reCAPTCHA implementation uses a machine learning risk analysis engine to flag suspicious users who must solve a CAPTCHA challenge, letting trustworthy traffic pass through.

Queue-it CAPTCHA gives you an alternative to Google’s reCAPTCHA for blocking bots and abuse. Visitors can solve the CAPTCHA by entering the code from an image or audio recording. Queue-it CAPTCHA is built on a well-established solution from BotDetect and fully hosted by Queue-it's infrastructure for scalability, reliability, and availability where reCAPTCHA is not an option.

Queue-it’s CAPTCHA is fully GDPR compliant because unlike Google’s reCAPTCHA, the Queue-it CAPTCHA only tracks user behavior directly related to the legitimate interest of confirming the user isn’t a bot.

At Queue-it, we take privacy seriously, and to satisfy the strictest regulatory requirements like GDPR and CCPA, the Queue-it CAPTCHA is the default CAPTCHA used. For instance, when the virtual waiting room detects abnormal traffic patterns and verifies that visitors are legitimate, the Queue-it CAPTCHA is used by default.

Queue-it CAPTCHA example

How To

**The Queue-it CAPTCHA is currently in Early Access mode. To access this feature, reach out to your Customer Success representative.**

To use a CAPTCHA for your waiting rooms, you’ll need to have the Bots & Abuse feature on your Queue-it subscription. If you have the feature, you can choose the CAPTCHA setting you’d prefer on the Bots and Abuse tab of your waiting room settings.

bots and abuse settings in the GO Queue-it Platform

Key Takeaway

CAPTCHAs can be an effective and versatile bot mitigation tool. Queue-it now offers three different CAPTCHA options, so you can block bots and abuse with the right CAPTCHA tool that meets your GDPR and other privacy, legal, compliance, or availability needs.

For more information on how you can use CAPTCHA and the rest of Queue-it’s Abuse and Bot Protection features, contact your Queue-it support representative at support@queue-it.com.

Learn how Queue-it helps you serve genuine customers by blocking bots