How to build trust in government with citizen centric services
How do citizen-centric services build trust between citizens and governments? And why does it matter?
Citizens who are satisfied with public services are 9x more likely to trust their governments. But the bar is high — citizens have experienced seamless online services and now expect public organizations to meet the same standards as private businesses.
They expect government services that are available, reliable, transparent, and personal.
Join this webinar for a knowledge-sharing session based on real-world examples from public institutions across Europe and beyond.
Jesper Essendrop, CEO of Queue-it, will lead the conversation and explore how digital transformation powers successful government services and creates public value.
You will also hear from Santiago Aguilera Moreno of the Government of Catalonia, who will discuss how strengthening digital infrastructure helps ensure reliable citizen services and maintain public trust.
Queue-it supports public sector organizations in countries like Denmark, Germany, Spain, Italy, Japan, Hong Kong, and the United States.
Since 2010, over 110 billion visitors across industries have passed through our system. This global experience gives us a unique perspective on what drives successful digital transformation in the public sector.
What you'll discover:
Expectations and trust in a digital world
Strategies for delivering citizen-centric services
Concrete cases from European and global government entities
How the Catalonian Government scaled digital services to protect availability and public trust - during peak demand
Q&A
How to build trust in government through citizen-centric services
You're in great hands during this session
Santiago Aguilera Moreno is currently an Architect in the Cloud Solutions Area of the Architecture Department at CTTI. In this role, he is responsible for several cross-functional platforms that support all departments of the Generalitat de Catalunya, as well as associated public companies.
One of his key responsibilities includes managing the corporate Virtual Waiting Room solution, a critical component of the organization's digital infrastructure.
Jesper Essendrop is the CEO of Queue-it, leading a global team of 200 employees in building online trust for major enterprises and governments during mission-critical moments.
He is passionate about helping public sector institutions across the world transform through technology and build resilient, scalable digital infrastructure for delivering great citizen experiences.
Nicolaj Geller Christensen is CEO of Digital Hub Denmark, where he works with governments and international partners to strengthen digital public infrastructure and turn cross-border collaboration into real-world impact.
Drawing on experience leading digital initiatives and partnerships across borders, he focuses on scaling resilient digital solutions through shared learning and government collaboration.
Queue-it is trusted by public sector organizations worldwide
