Our access to data
- For analytics and bot mitigation purposes, Queue-it collects basic visitor information transported by the browser, such as device type, IP address, and browser version
- Queue-it is not implemented as a reverse proxy, meaning no session information is exposed to or collected by Queue-it when visitors are on your website
- Certain features such as visitor email notifications and the Invite-only waiting room require Queue-it to collect email addresses; this sensitive information is processed and stored in accordance to our Privacy Policy
How we process & store data
- All customer data is encrypted at rest and in transit according to industry best practices
- Sensitive information collected is deleted according to our data retention policy and customers can request to get this data deleted at any time
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You can choose whether your data is stored in AWS data centers residing in the European Union, the United States, Brazil, Japan or South Korea based on your requirements
Data governance
- Authorizations to data access are provided on a need-to-know basis, based on the principle of least privilege
- Third-party applications and services are used in support of the delivery of our products to costumers. Queue-it’s sub-processors list is publicly available and any changes will be notified to costumers in accordance with GDPR requirements