- By default, Queue-it does not process or store any kind of visitor Personal Identifiable Information (PII)
- For analytics and bot mitigation purposes, Queue-it collects basic visitor information transported by the browser, such as device type, IP address, and browser version
- Queue-it is not implemented as a reverse proxy, meaning no session information is exposed to or collected by Queue-it when visitors are on your website
- Certain features such as visitor email notifications and the invite-only waiting room require Queue-it to collect email addresses; this sensitive information is processed and stored according to the industry standards outlined below
- All customer data is encrypted at rest and in transit according to industry best practices
- Sensitive information collected is deleted in a timely manner according to our data retention policy and customers can choose to delete this data at any time
- You can choose whether your data is stored through data centers residing in the European Union, the United States, Brazil, Japan, or South Korea based on your regional requirements
- Authorizations to data access are provided on a need-to-know basis, based on the principle of least privilege
- Third-party applications and services are used in support of the delivery of our products to our customers. Queue-it uses a vendor management program that sets forth the requirements to be established and agreed upon when engaging with third parties or external vendors