Taking into consideration that the ticketing platform handles some of the biggest concerts and festivals that South America sees, handling the massive amount of users, easily managing music enthusiasts up to the minute, and not compromising on the quality of the customer and brand experiences were other challenges that Tickets for Fun faced.
Anticipating upcoming situations with high demand for their ticketing onsales, Tickets for Fun decided to apply Queue-it’s virtual waiting room to manage user flow into their ticketing system in a controlled and fair manner.
The use of Queue-it’s virtual waiting room provided direct, dynamic and timely communication to ticket seekers. During the massive onsales, ticket seekers were placed in a queue where they were delivered real-time information about their place and progress in line. Once their turn came, the virtual waiting room redirected them automatically into the ticketing system where they could complete their ticket purchase.
Not only did the solution smooth out the high-volume online ticket sale peaks, but the queue page layout was also set according to Tickets for Fun’s design guidelines and business goals. The system provided ticket seekers with an undisrupted experience and the organizers with top support and balanced onsales: