The Royal Danish Theatre

Det Kongelige Teater, or the Royal Danish Theatre is Denmark’s national performing arts institute, hosting events such as operatic, ballet, and musical performances.

orchestra girl playing violin

Challenge

The Royal Danish Theatre usually draws mass attention when a new season’s performance are announced on its website and when subscription sales open up. The theatre was looking for a solution to prevent slowdowns or failures during these popular time points.

Solution

The venue decided to use Queue-it to protect its site during peak periods. When popular sales were launched, visitors were directed to Queue-its virtual queue system, which held the excess end-users until the theatre’s own site capacity opens up. While end-users waited, they were informed about their queue status dynamically, and were able to make purchases when they got through to the theatre’s website. When the site could sufficiently handle the number of end-users, visitors didn’t see the queue, and were passed directly on to the page they wanted to visit.

Results

Using Queue-it's virtual waiting room and its real time communication and 24/7 protection features, the Royal Danish Theatre was able to provide arts & culture enthusiasts with the best possible end-user experience when visiting kglteater.dk.

With Queue-it we were able to apply an insurance policy against failure at a time when we have previously experienced user related load challenges during the massive traffic peaks our season launch typically initiates.

Peter Schaufuss Head of Electronic Media Royal Danish Theatre

Peter B. Schaufuss, Head of Electronic Media, The Royal Danish Theatre

About The Royal Danish Theatre

The Royal Danish Theatre has been at the center of Danish cultural events since 1748. Originally designated as the King’s theatre, it is now a publicly-held institute hosting numerous performance art productions.

Try Queue-it for yourself