Anticipating a similar situation with high demand for their upcoming season, SFJAZZ decided to apply Queue-it’s online virtual waiting room during their summer onsale to smooth out high demand online traffic peaks, so that their current infrastructure’s capacity could handle the load.
Not only did the solution benefit the jazz fans and members trying to buy tickets to their next jazz show, but the intuitive user interface was also appreciated by the web producers responsible for implementing and monitoring the solution.
SFJAZZ’s use of the virtual waiting room system as an effective website overload management tool enabled them to process their high-demand, new season onsales. The system was fair, informative and customers had a well-organized purchase experience. Needless to say, continuing to use Queue-it has allowed SFJAZZ to keep their systems up during new season ticket purchases, avoiding a new “worst day” for the first-class jazz organization.