Kimmel Center uses Queue-it for “a better experience for high demand events”
Located in the heart of Philadelphia, the Kimmel Center campus is comprised of the Kimmel Center for the Performing Arts, the Academy of Music, and the University of the Arts Merriam Theatre. The institute is also home to eight resident companies, including the esteemed Philadelphia Orchestra.
Challenge
The Kimmel Center was looking for a solution to manage several high-volume onsales throughout the year, that could support their infrastructure’s capacity in handling online traffic spikes without having to redesign infrastructure to meet capacity. In addition, the Kimmel Center wanted to maintain its mission to operate a world-class performing arts center.
Solution
In conjunction with their Tessitura software, the Kimmel Center used Queue-it to manage high-interest ticketing onsales through their ticketing consortium, Ticketing Philadelphia. The Center was particularly fond of features such as the 24/7 visitor peak protection which only enabled the queue if the end-user threshold was exceeded. In addition, the communication pane included estimated wait time and reminders for when end-users could return back onto the website to purchase tickets.
"The cloud-based Queue-it platform was an easy solution to integrate with our existing on-premise installation of Tessitura ... Queue-it integration can work without any technical interdependencies between the waiting room and our ticketing software which makes it easy to get queues built quickly for last minute onsales."
Ezra Wiesner, Managing Director of IT, Kimmel Center & Philadelphia Orchestra
Results
The Kimmel Center has successfully managed a number of onsales with Queue-it's technical support, ease of use, and patron experience. In particular, they noted that during a Seinfeld ticket onsale, the simple addition of a communication pane about limited ticket availability significantly reduced their customer service phone queue, highlighting how Queue-it can manage ticketing system overloads while promoting customer trust, loyalty and satisfaction.
"We see Queue-it as one of many important tools venues can use to manage large onsales while providing a better experience for high demand events."
Ezra Wiesner, Managing Director of IT, Kimmel Center & Philadelphia Orchestra
About The Kimmel Center
The Kimmel Center, located in the heart of Philadelphia and is home to eight resident companies including the Philadelphia Orchestra, one of America’s “Big Five” symphony orchestras.