The Kimmel Center was looking for a solution to manage several high-volume online ticket sales throughout the year, that could support their infrastructure’s capacity in handling online traffic spikes without having to redesign infrastructure to meet capacity. In addition, the Kimmel Center wanted to maintain its mission to operate a world-class performing arts center.
In conjunction with their Tessitura software, the Kimmel Center used Queue-it to manage high-interest ticketing onsales through their ticketing consortium, Ticketing Philadelphia. The Center was particularly fond of features such as the 24/7 protection which only enabled the queue if the end-user threshold is exceeded. In addition, dynamic, up-to-the minute communication was sent to online ticket buyers, including estimated wait time and reminders for when end-users could return back onto the website to purchase tickets.