When councils open their summer camp programs for online registration each spring, end-users vie for the limited spots at their respective council’s camp sessions for which they register their participants. Historically, high user volume hitting some of the larger councils’ websites caused very degraded system performance and end-user dissatisfaction.
GSUSA engaged Queue-it to manage the flow of users to selected councils’ websites during the summer camp registration opening days. End-users found the queue pages and mechanisms to be fair, informative and helpful. Council management teams were also impressed by seeing the numbers of end-users coming to their sites and other available information, and appreciated the stable system and support maintained throughout the registration period.