Bots & Abuse protection
Detect & block bad bots to serve real customers
Protect high-demand events from automated bot attacks, malicious traffic & scalpers with Queue-it
110+ billion users through our customers' waiting rooms
is the average bot mitigation savings with Queue-it in place
of customers say their sales are fairer when using Queue-it
say their site performance improved with Queue-it in place
* Based on 214 survey responses from Queue-it customers (2023 & 2024).
- Protect your site, app & APIs during peak demand with an online queue that gates access & controls traffic flow
- Configure custom rules to block & challenge bots before they hit your site or app
- Remove the speed & volume advantages of bots with “live raffle" randomization & unique visitor identifiers
- Control visitor flow to give other bot tools more time to identify malicious behavior & ensure their compute capacity isn’t overwhelmed
Visitor identity tokens
Proactively verify trusted visitors by tying waiting room access to a unique identifier like email address, user ID, or promo code
2FA site access
Set up exclusive access queues using unique, single-use links or two-factor authentication, ensuring only selected visitors access your site
Configure up to 100 Traffic Access Rules based on parameters like IP address, ASN & Classifier to block bad bots & suspicious traffic
Anomaly Detection
Automatically detect & block malicious behavior with real-time static request analysis & proprietary visitor reputation scores
- Use the virtual waiting room as a security checkpoint to slow down bots & run checks to stop them from entering your site
- Configure the waiting room to control access to any part of your site—from your PLP to your "Add to Cart" action to your APIs
- Implement multi-layered protection with Enqueue Tokens, Anomaly Detection, Traffic Access Rules, Reputation Scores & Visitor Identification
- Prevent bot-driven website crashes & slowdowns with a queue all visitors must pass through to access your sale
- Drive up costs for bad actors by increasing the compute resources needed to keep bots in queue & lengthening the time before they know to re-tool
- Reduce the cost & improve the performance of other bot mitigation tools by filtering & slowing down traffic
- Access detailed, server-side analytics that give insight into the quantity & quality of your traffic
- Get visibility & actionable insights into your traffic with customizable graphs, dashboards & reporting
- Set up real-time alerts to be notified of aggressive IPs, high levels of data center traffic, or good bots stuck in your waiting room
Guard your system against bot-driven overload
Without Queue-it ❌
- Bots flood your site or app, causing crashes & slowdowns
- Scalpers snatch up inventory, frustrating genuine customers
- Malicious traffic drives up operational costs & harms revenue
With Queue-it ✅
- Control traffic to stay online & stop bots before they hit your site
- Ensure fair access during peak demand & reward loyal visitors with exclusive access
- Control your scaling costs, reduce bot-driven load & get analytics you can trust
- Get tailored advice for your specific use case
- Discover how to detect and block bots with a virtual waiting room
- Learn how to implement Queue-it so you're prepared for your next sale
“Queue-it allows us to investigate traffic to work out where demand is coming from and whether it’s genuine. And if it isn’t, we can isolate it and put it in what I call IP jail. From a security perspective that’s crucial. It gives us the visibility and flexibility to act fast.”
ELAINE SALVETA, TECHNICAL SERVICES LEAD
"We've had bots and people writing exploits to be able to bypass the queue! So for us, bot protection and fairness features are really, really important to our process.”
PIERRE DOMINIQUE PUTALLAZ, SENIOR FRONT-END ENGINEER
“Now, when our customers access our launches, they can trust us to handle the traffic. They can trust our site to be fast. They can trust our launches to be fair. Queue-it creates an overall professional experience that works exactly as advertised.”
CHRIS PIRROTTA, VP OF DIGITAL EXPERIENCE
Queue-it differs from other bot mitigation tools because it offers a virtual waiting room with built-in bot protection tailored for high-traffic scenarios like ticket onsales or product drops. During peak traffic, visitors are flowed to a customizable waiting room before being flowed back to your site at a controlled rate.
Unlike traditional bot mitigation tools that act after traffic hits your site, Queue-it works as a checkpoint before users arrive. This keeps suspicious traffic off your infrastructure, protects you from sudden spikes in bot traffic, and reduces strain on your backend.
Queue-it gives you full control over traffic flow across your site, app, and APIs. It helps block bots, prevent crashes, avoid overselling, and ensure fair access and allocation of inventory. Releasing visitors in smaller, controlled bursts also improves the efficiency and cost of other bot detection tools.
The virtual waiting room acts as a security checkpoint. You can control who this checkpoint allows through to your site by configuring customizable access rules and challenges, including:
- Enqueue Token: Ensures all visitors pass through your bot protection before joining the queue.
- Anomaly Detection: Identifies suspicious behavior and request patterns in real time.
- 24/7 Bot Protection: Blocks bots without JavaScript via splash pages in Peak Protection mode.
- Reputation Scores: Dynamically challenge or block traffic based on risk level.
- Traffic Challenges: Use CAPTCHA or Proof-of-Work to challenge automated traffic.
- Data Center Blocking: Automatically challenge or block known data center traffic.
- Traffic Access Rules: Configure up to 100 rules based on IP address, ASN, and more.
- Visitor Identification: Limit one queue spot per person using email, login, or other identifiers.
- Entry Restrictions: Require challenges before entering the queue.
- Invite-only Waiting Room: Gate access using unique links or two-factor authentication.
- IP Binding: Validate that the same visitor enters and exits the queue.
- Transaction Validation: Confirm visitor has passed through queue before checkout via API.
- Scheduled Waiting Room: Randomize arrivals to eliminate speed advantages.
If your sale or registration is set to start at a specific time, Queue-it collects visitors on a pre-queue page with a countdown to the sale start. When the countdown hits zero and the sale starts, all visitors in the pre-queue are randomized, just like a raffle, then given a position in queue. Anyone arriving after the sale start gets a first-come, first-served spot in the online queue.
This randomization process restricts the speed advantage bots have during limited-inventory sales, where they can typically checkout in a flash. When combined with other tools to ensure only one position in queue per visitor, it levels the playing field for genuine visitors.
Queue-it is most commonly used to block bots during peak demand events such as product drops and ticket onsales. But Queue-it also offers 24/7 protection against bots and can be set-up to automatically trigger a waiting room to protect your site or app during unexpected spikes in genuine or bot traffic.
You can integrate Queue-it with a client-side, server-side, edge, or mobile SDK connector. Queue-it offers over 25 connectors and dedicated support staff for implementation.
Yes, Queue-it can be used on mobile devices and integrated into iOS, Android, Cordova, or React Native app frameworks. Visitors on a desktop can even transfer their position in queue to their mobile device if they need to queue on the go.
A virtual waiting room is a cloud-based service that empowers organizations to prevent website crashes and slowdowns by controlling traffic surges to their sites or apps.
Virtual waiting room software keeps sites running smoothly during peak demand by redirecting visitors to an online queue, before flowing them back to the website at the rate you choose.
Virtual waiting rooms work by redirecting site visitors to an online waiting room when they exceed your website's capacity using a HTTP 302 redirect. Visitors experience a short, informed wait, then are flowed back to your site or app in a controlled, first-in, first-out order.
By controlling the rate at which visitors get access to your site, you can prevent issues caused by spikes in traffic, such as site crashes, slowdowns, errors, and overselling.