How to build trust in government through citizen centric services
How do citizen-centric services build trust between citizens and governments? And why does it matter? In this webinar, you'll get inspiration on how to build trust by improving digital service delivery.
Citizens who are satisfied with public services are 9x more likely to trust their governments. But the bar is high — customers have seen what a good online experience looks like and hold public organizations to the same standards.
They expect government services that are available, reliable, transparent, and personal. The pressure is high to keep up and deliver similar service experiences that earn and uphold citizen trust.
Join this webinar for inspiration on how to build trust by improving digital service delivery.
RELATED: 6 proven strategies to improve your digital public services
- Expectations & trust in a digital world
- Strategies for delivering citizen-centric services
- Examples of successful digital services
- Q&A
