Data Processing Agreement Sub Processors
Sub Processors to Queue-it
The sub processors listed below are used by Queue-it in the provision of its services as “data processors” under the Data Processing Agreement, incorporated into section 9 of Queue-it’s Terms & Conditions.
The column “Applies to product(s)/feature(s)” indicates for which Queue-it products or optional features the sub-processor is engaged.
A given sub processor will only process personal data for a customer where that customer has purchased and enabled the relevant product(s)/feature(s), and only to the extent necessary for the performance of services as provided under the agreed terms and conditions, cf. Art. 28(3) GDPR)
| Supplier Name and entity | Supplier Location | Legal basis for processing outside the EU | Function | Applies to product(s)/feature(s) | Updated |
|---|---|---|---|---|---|
| Amazon Web Services, Inc. | US (Oregon/west, North Virginia/east) for North American Customers | EU-US Data Privacy Framework | Application and data-hosting | All | 1 August 2023 |
| Amazon Web Services EMEA SARL | EU (Ireland/Stockholm) for EU / other global Customers | GDPR (No special legal basis needed) | Application and data-hosting | All | 1 August 2023 |
| Amazon AWS Serviços Brasil Ltda. | Brazil (São Paulo) for South American Customers | SCC’s (if required by applicable law) | Application and data-hosting | All | 1 August 2023 |
| Amazon Web Services Japan G.K. | Japan (Tokyo/Osaka) for APAC Customers* *Except South-Korean data subjects |
SCC’s (if required by applicable law) | Application and data-hosting | All | 1 August 2023 |
| Amazon Web Services Korea LLC | South Korea (Seoul) – For South Korean customers data is located in Seoul | SCC’s (if required by applicable law) | Application and data-hosting | All | 1 August 2023 |
| Datadog, Inc. | Frankfurt / Germany for all Customers | EU-US Data Privacy Framework for EU/US transfers SCCs for other international transfers if required by applicable law |
Data-indexation | All | 1 August 2023 |
| Intercom R&D Unlimited Company (Ireland) | Ireland (Dublin) for All Customers | EU-US Data Privacy Framework for EU/US transfers SCCs for other international transfers if required by applicable law |
Customer Support | All | 27 March 2026 |
| Hydrolix Inc. |
US (Oregon/west, North Virginia/east) for North American Customers
EU (Ireland/Stockholm) for EU / other global Customers
Brazil (São Paulo) for South American Customers
Japan (Tokyo/Osaka) for APAC Customers
South Korea (Seoul) For South Korean customers data is located in Seoul
|
EU-US Data Privacy Framework for EU/US transfers SCCs for other international transfers if required by applicable law |
Data-indexation | All | 27 March 2026 |
| Twilio, Inc. | US for North / South American Customers and all non-EU customers | EU-US Data Privacy Framework for EU/US transfers | Sending e-mails (SendGrid) for “Invite Only” – end users | “Invite Only” – product feature only | 27 March 2026 |
| Amazon Web Services Ireland Ltd. | Europe for all European Customers | SCCs for other international transfers if required by applicable law | Sending e-mails for “Invite Only” - end users | “Invite Only” – product feature only | 27 March 2026 |
Download the Data Processing Agreement Sub Processors