Posts Currently viewing the tag: "psychology of queuing"

Last August at Tessitura Network’s TLCC in Washington D.C., Queue-it’s CEO, Niels Sodemann, shared with the Tessitura community what goes through their customers’ minds when waiting in line: Inspired by David Maister’s “The Psychology of Waiting in Lines,” Sodemann emphasized that the experience of waiting is more important than the…(Read More)

online fairness

Written by Lisbeth Grastrup Recently, I read the blog post “What’s Your Approach to Your Queuing Experience?“ from Adrian Swinscoe. It’s an interesting read, and very much in line with our approach at Queue-it. He concludes that “when designing a queuing experience, make sure you don’t…(Read More)