The Girl Scouts of the USA (GSUSA) is a global organization with millions of members, predominantly in the United States. It utilizes a centralized, online membership and program registration system for its geographically related councils, each of which has its own website. When councils open their summer camp programs for online registration each spring, end-users vie for the limited spots at their respective council’s camp sessions for which they register their girl participants.
Historically, high user volume hitting some of the larger councils’ websites to register participants for their sessions caused very degraded system performance and end-user dissatisfaction. This year, GSUSA engaged Queue-it to manage the flow of users to selected councils’ websites during the summer camp registration opening days. The application of Queue-it to manage the flow of users to their sites resulted in a very smooth registration process with very controllable impact on system performance thanks to Queue-it’s flexibility and functions. Council management teams were impressed by seeing the numbers of end-users coming to their sites and other available information, and appreciated the stable system maintained throughout the registration period because of Queue-it. Customers found the queuing screens and mechanisms to be fair, informative and helpful.
On the customer service side, GSUSA IT is very pleased with the support we received during both the planning and testing stages as well as the actual camp opening days. Not only were our questions answered clearly, but process improvements were suggested and we experienced near-realtime support whenever it was needed.
Initially, GSUSA planned to use Queue-it only at times of anticipated high end-user volume. Given the successes we’ve experienced, we’ve decided to utilize Queue-it in a general case as a ‘safety net’ for all councils in order to manage unexpected incidents of high volume in a proactive rather than reactive manner.
Queue-it is a well-designed and well-implemented product that performs as Queue-it says it does.