The Kimmel Center Inc. of Philadelphia, Pennsylvania, USA, uses Queue-it to manage high-interest ticketing onsales through their ticketing consortium, Ticket Philadelphia. Located in the heart of Center City, Philadelphia, the Kimmel Center campus is comprised of the Kimmel Center for the Performing Arts (Verizon Hall, Perelman Theatre, SEI Innovation Studio, and the Merck Arts Education Center), the Academy of Music and the University of the Arts Merriam Theatre and is home to eight resident companies, including the esteemed Philadelphia Orchestra.
The use of Queue-it’s virtual waiting room in conjunction with their Tessitura software supports the Kimmel Center’s overall mission to operate a world-class performing arts center and Ticket Philadelphia’s mission of creating happy, satisfied patrons.
“The cloud-based Queue-it platform was an easy solution to integrate with our existing on premise installation of Tessitura. The Kimmel Center has several high-volume ticket sale peaks during the year, and Queue-it has been able to smooth out those peaks so that our current infrastructure’s capacity can handle the load, without the expense of our having to redesign our infrastructure to meet peak capacity. Queue-it integration can work without any technical interdependencies between the queue and our ticketing software which makes it easy to get queues built quickly for last minute onsales. We especially like the Queue-it SafetyNet feature, which only enables the queue if the end-user threshold is exceeded, and otherwise hides the queue from end-users.
We have successfully managed a number of onsales with Queue-it, and we are happy with Queue-it’s technical support, ease of use and patron experience. We see Queue-it as one of many important tools venues can use to manage large onsales while providing a better experience for high demand events,” says Ezra Wiesner, Managing Director of IT for the Kimmel Center and Philadelphia Orchestra.
Another Queue-it feature that the Kimmel Center emphasises includes the ability to provide direct, dynamic and up-to-the minute updates and communication to the end-users, including estimated wait time and time the end-users can return back onto the website to purchase tickets. The Kimmel Center noted that during a Seinfeld ticket onsale, the simple addition of real-time end-user messaging about limited ticket availability significantly reduced their customer service phone queue, highlighting how Queue-it can manage ticketing system overloads while promoting customer trust, loyalty and satisfaction.