onPeak is the leading hotel booking solution for the events industry, which helps event organizers provide convenient and affordable hotel accommodations for attendees and exhibitors. For Penny Arcade’s PAX South gaming tradeshow, onPeak implemented Queue-it to help manage user overload during the opening of the attendee housing booking system. With such high interest in booking PAX South housing, onPeak sought to handle the expected end-user spike within their system in a calm and fair manner.
In applying Queue-it to the PAX South housing opening, onPeak was able to manage the anticipated high user volume while maintaining steady system performance and end-user satisfaction. onPeak controlled the flow of end-users to the site with the help of Queue-it’s array of customizable tools and features, ensuring a seamless end-user purchasing journey. onPeak end-users found the Queue-it virtual waiting room to be easy to navigate, informative and effective.
In addition to the success of the housing opening, onPeak was also pleased with the customer service and support received from Queue-it. onPeak’s EVP & COO, Scott Tallarida, says that
“Queue-it provided us with great service and an excellent product. Queue-it’s rock solid implementation and all-hands-on-deck service helped turn a VERY stressful event into a quiet day. The discipline of the Queue-it experience transformed what used to be an all-out attack of our site into an ordered, calm experience. I’d like to thank Queue-it for the contribution to the opening; Queue-it’s professionalism and commitment of resources was a huge confidence boost. The Queue-it team is smart, humble and service obsessed. We could not ask for more from a vendor. Oh, and their service works exactly as advertised. That is all too rare these days. Queue-it is great!”