Data policy

Queue-it’s data privacy policy

Queue-it’s personal data policy describes how Queue-it processes the personal information you leave behind when visiting our website Queue-it.com or a queue page used by one of our customers. Generally, you should be aware that, as an internet user, you leave behind electronic traces and that this enables other parties to follow your activities online. In connection with public sector queue processing, Queue-it complies with instruction 37 in The Act on Processing of Personal Data.

 

Data capture in connection with traffic on Queue-it.com

Queue-it has continuous access to statistical information about website visitors. It is not possible to identify individuals based on this information. When you visit Queue-it.com, the following data is captured about you:

  • Which pages you visited and when – your “electronic footprint”
  • Which browser you are using and which IP-address you are using

When browsing the internet, you leave an “electronic footprint” behind, which reveals where you have been. This footprint is established when your browser sends information to a server, e.g. “I want to view the website, which belongs to the address Queue-it.com”. Most browsers provide information about their brand and version number, i.e. Microsoft Internet Explorer version 7.0. This enables the server to return the page you requested in a way that displays it correctly in your exact browser. When your browser requests the Queue-it.com site, it sends information to the server concerned, including your IP-address (your “address” on the internet). The server now knows where to send the page you requested.

 

Purpose of data capture on Queue-it.com

The above mentioned data is used by Queue-it to, among other things, see which path you use to find information on Queue-it.com. Queue-it can, for example, see whether you start on our front page and navigate to subpages, or if you jump straight into a subpage from e.g. a search engine. This information is only used in connection with operations and statistics, which are used to improve the Queue-it.com site structure.

 

Cookies on Queue-it.com

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The cookies we use are essential for our site to enable us to:

    • Estimate our audience size and usage pattern
    • Store information about your preferences, and so allow us to customize our site and to provide you with offers that are targeted at your individual interests
    • Recognize you when you return to our site
    • Allow you to use our site in a way that makes your browsing experience more convenient (For example, if you register with us or complete our online forms, we will use cookies to remember your details during your current visit and any future visits provided the cookie was not deleted in the interim)
    • Allow selected third parties (such as Google, HubSpot, Facebook, Twitter, Click Dimensions, AdRoll etc.) to target specific marketing material to you based on your browsing history preferences

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies will expire after 1 year. For guidance on when Google’s cookies will expire, please see Google’s privacy policy.

This website also uses Adroll.com for retargeting. The AdRoll platform uses cookies, tracking pixels, and related technologies to provide their services for Advertisers. AdRoll provides targeted advertising services for their advertiser clients (“Advertisers”).

Data collection when you enter mobile phone number and/or e-mail address via a queue-page used by our customers

Upon registration, we collect the e-mail address and mobile phone number which you enter. This information is processed to generate automatic notifications about your queue status. The information is registered in the Queue-it solution, which is stored with Queue-its hosting supplier (Amazon). A few employees within Queue-it have access to a list of the registered mobile phone numbers and e-mail addresses. Queue-it uses this information to stay updated on the extent and type of registrations. The stored e-mail addresses and mobile phone numbers are, after completion of the specific queue, solely used for historical and statistical purposes and to prevent possible attempts to gain special advantages in connection with use of the queue solution.

Information about individual mobile phone numbers and e-mail addresses is not transmitted to third parties unless a specific permission has been given by you in connection with registration, and your information is deleted right away if you request Queue-it to do so (by sending an e-mail to support@queue-it.com).

 

Data security

Queue-it is focused on data protection in connection with the use of Queue-it. It is therefore of utmost importance to Queue-it to ensure data processing and data traffic security. Queue-it does its absolute maximum to maintain a continuous high degree of data security. Although Queue-it maintains a high standard for data security, it is, unfortunately, not possible to provide an absolute guarantee for data which is communicated to and from Queue-it. When data is sent and stored electronically, there is always a risk that external parties force an entry to protected data. Queue-it disclaims any liability for possible breach of data security. Furthermore, Queue-it assumes no liability for third party technical failures or forced entries in the Queue-it systems.

 

Policy changes

Queue-it reserves the right to continuously change these guidelines and publish updated versions on Queue-it.com.